The term “we” or “us” have been used below so as to mean the owner or admin of mobile application “Waysafes “and the term “you” shall mean user of any kind who has paid or is willing to pay for the same including user and captain. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.

Payment:

1. We offer to provide services specified therein on requisition basis in defined territory.
2. Details of charges that shall be charged for availing the services are provided in the application.
3. Captain is required to select subscription plan as provided in the application to avail the facility of procuring rides. For each subscription plan charges, are provided in the application as per plan selected by captain. We reserve right to increase or decrease the subscription fees for plans. Such charges include the transaction cost, taxes if any and service charge for using the application.
4. Details of each plans and charges that shall be charged for availing the plan are provided in the application and same can be confirmed by communicating with us via email or phone.
5. The charges so provided are again subject to revision and it may vary owing to various circumstances.
6. Taking subscription and making payment is the pre-condition for any captain to access service or make any claim against us.
7. The charges provided shall include any charges towards :
   • Charges for ride
   • Service charges
   • Transaction charges
   • Taxation.(if applicable)
8. This application is not for earning purpose, sole reason for using this application is to share the burden by means of car for the mutual benefit of both captain and passenger or user. We only offer a platform for these two users to come together and share the cost of travel etc. we collect service charges only for the services of providing platform and facilitating the communication between rider and passenger.
9. Nothing contained in this terms or any other matter that is published in the application or other terms and conditions should be construed in any way that this application or services of pooling provided by this application is for commercial purpose or allows a person to earn.
10. Any payment made for services of ride under this application shall not be treated as earning or profit or income or benefit or revenue.
11. A person intending get offer ride or get a ride is to register with the application we do not collect any type of registration fees either for user or rider but reserve the right to collect in future
12. Mode of payment of charges in the application is only through online route not cash payment or settlement is allowed in the application.
13. Therefore if user or captain makes or receives any cash payment it shall have no bearing on us.
14. Payment through this application is made by user to avail a ride and payment from the application is made to captain towards their consideration.
15. The payment which is to be made is subject to deduction or forfeiture towards the complaints made, cancellation made or any misrepresentation or fraud played by the rider in such cases we may at our discretion delete the account and rider shall forfeit right to any payment.
16. Payment facility is provided in the form of payment gateway in the application it can be done through Net Banking, debit/credit card and third party Apps
17. Users have to follow the instructions as provided therein and proceed to make payment
18. If the app does not direct user to payment gateway due to some technical difficulty it shall not constitute any omission from our part.
19. This facility is provided with the aid of payment gateway and user is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details etc

Cancellation Not Allowed:

It is imperative to lay down the principles governing cancellation:

1. User once taking subscription by making payment in the application is not allowed to cancel the subscription or ride and claim refund post cancellation
2. Subscription of user to continue once payment is made till validity period notwithstanding whether captain uses the services or not.
3. Refund is to be given only for circumstances enlisted in refund cases and not otherwise.

Refund:

4. In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted users can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this
5. If in case we receive any such amount from users more than the actual amounts we wish to refund the same to the users/captain.
6. However the same shall be done once reconciliation is done from our end with payment gateway and not before
7. Such amount shall be reversed only not later than one week after the reconciliation is done.
8. In case if the user is not satisfied with the service of captain, user is to give complaint to us and after due verification if we arrive at a decision that ride is not offered as requested or any discrepancy is found then amount paid by the user will be refunded subject to the other rules of the refund.
9. Our liability in case of refund followed by complaint as mentioned above is restricted to rupees five hundred only and user is not entitled to claim above it.
10. Time for processing complaints is up to one week only after which we can inform user about whether the complaint is entitle to refund.
11. If the account of the user is deactivated from our end due to reason of complaints or non-response or on account of negligent or willful misconduct no refund can be claimed.
12. We do our best to refund the amount back to the users but the same can only be done once the amount is received into our account and transaction is settled not but not earlier.
13. Refund claims would be processed and dealt with only after a week of receiving the same into our account and not earlier
14. Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
15. In case of any dispute as to refund claims user can contact with us and try to settle the matter amicably.
16. Though refund will be made into the account of the user they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.
17. If approve refund will be credited with in 10 business days

Shipping:

18. Order will be delivered with in 5-7 business days

Return:

19. We have 7 days of return policy